Terms and conditions
Our return policy is 30 days *. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
* Unless you have opened the box, in this case, there is no refund or exchange.
In case parts are missing from the box, please contact the publisher directly so they can send you the missing parts.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Many types of products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that can not be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only a partial refund is granted: (where applicable)
* Books with obvious signs of use.
* CD, DVD, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at email@example.com
Sale items (if any)
Only items with current prices can be refunded. Unfortunately, the items sold are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send an e-mail to firstname.lastname@example.org or by mail to: Nightingale Publishing Inc. CP 877 BDC Coteau-du-Lac, Coteau-du- Lake, J0P 1B0, Quebec, Canada
If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver. and he will know that you have returned the article.
To return a product, you must mail it to: Nightingale Publishing Inc. PO Box 877 BDC Coteau-du-Lac, Coteau-du-Lac, J0P 1B0, Quebec, Canada
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you ship an item with a value greater than $ 75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not warrant that we will receive the item you return.
ARTICLE 1 - PERSONAL INFORMATION COLLECTED
When you make a purchase via our website, as part of our buying and selling process, we collect personal information you provide to us, such as your name, address and e-mail address.
When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to get more details about the browser and operating system you are using.
Email Marketing (if applicable): With your permission, we may send you e-mails about our online store, new products and other updates.
ARTICLE 2 - CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you agree to our collecting your information and using it for this purpose only.
If we ask you to provide us with your personal information for any other reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
How do I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at email@example.com or by mail at : Nightingale Publishing Inc. CP 877 BDC Coteau-du-Lac, Coteau-du-Lac, J0P 1B0, Quebec, Canada
ARTICLE 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.
ARTICLE 4 - SHOPIFY
Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.
If you make a purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the Payment Card Industry (PCI-DSS). Information about your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the details of the purchase transaction are deleted.
All direct payment gateways comply with PCI-DSS, which ais managed by the PCI Security Standards Board, and is the result of joint efforts by companies such as Visa, MasterCard, American Express, and Discover.
The PCI-DSS requirements ensure the secure processing of credit card data by our store and service providers.
ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES
Generally, the third party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
For these providers, we recommend that you carefully read their privacy policies so that you can understand how they will process your personal information.
It should be noted that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to continue a transaction that requires the services of a third-party vendor, your information could then be governed by the laws of the jurisdiction in which the supplier is located or the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your information used to complete the transaction could be disclosed under the laws of the United States. United States, including the Patriot Act.
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.
ARTICLE 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that they are not lost, misappropriated, viewed, disclosed, modified or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of Internet transmission or electronic storage is safe at 100%, we comply with all PCI-DSS requirements and implement industry-accepted additional standards.
FILES WITNESSES (COOKIES)
Here is a list of cookies that we use. We have listed them here so that you have the opportunity to choose whether you want to allow them or not.
_session_id, session unique identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by the provider's internal statistics tracking system on our website to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a store per single customer.
cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.
_secure_session_id, session unique identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to find out if the current visitor has access.
ARTICLE 7 - AGE OF CONSENT
By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any under aged person the permission to use this website.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so we can continue to sell you products.
QUESTIONS AND CONTACT INFORMATION
If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Standards Officer at firstname.lastname@example.org. com or by mail at: Nightingale Publishing Inc.
[Re: Privacy Standards Officer]
[CP 877 BDC Coteau-du-Lac, Coteau-du-Lac, J0P 1B0, Quebec, Canada]
GENERAL TERMS AND CONDITIONS OF SALE AND USE
This website is operated by Nightingale Publishing Inc. On this site, the terms "we", "us" and "our" refer to Nightingale Publishing Inc. Nightingale Publishing Inc. offers this website, including all information, tools and services available to you, the User, subject to your acceptance of all terms, conditions, policies and notices set forth herein.
By visiting this site and / or purchasing one of our products, you agree to our "Service" and agree to be bound by the following terms and conditions ("General Conditions of Sale", "General Conditions of Sale and Use"). , "Conditions"), including the additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors.
Please read these Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services provided there. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
All new features and tools that will be added later to this store will also be subject to these Terms and Conditions of Sale and Use. You can check the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Sale and Use by posting updates and / or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the posting of any changes constitutes your acceptance of those changes.
Our shop is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our products and services.
ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE SHOP
By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor is your responsibility to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and you shall not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to To copyrights).
You must not transmit worms, viruses or any other destructive code.
Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 - GENERAL CONDITIONS
We reserve the right to refuse access to services for any reason at any time for any reason.
You understand that your content (excluding your credit card information) may be transferred in an unencrypted manner, and this implies (a) transmissions on various networks; And (b) changes to comply and adapt to technical requirements for the connection of networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service or any access to the Service or contact on the website through which the Service is provided without permission Written express prior to our part.
The titles used in this agreement are included for your convenience, and will not limit or affect these Terms.
ARTICLE 3 - ACCURACY, COMPLETENESS AND NEWS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain some prior information. This prior information, by its nature, is not up to date and is provided for information purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.
ARTICLE 4 - AMENDMENTS TO SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (and any part or content thereof) without notice and at any time.
We will not be liable to you or any third party for any change in price, suspension or interruption of the Service.
ARTICLE 5 - GOODS OR SERVICES (if applicable)
Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our shop. We can not guarantee that the color display on your computer screen will be accurate.
We reserve the right, but are not obliged to do so, to limit sales of our products or services to any person, and in any geographical region or jurisdiction. We could exercise that right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices may be changed at any time without notice, in our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations or that any errors in the Service will be corrected.
ARTICLE 6 - ACCURACY OF INVOICING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel purchased quantities per person, per household or per order. These restrictions may include orders placed by or from the same customer account, same credit card, and / or orders that use the same billing and / or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail address and / or billing address / telephone number provided at The order was placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to come from merchants, dealers or distributors.
You agree to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your e-mail address, credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.
For more details, please see our Return Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not track, control or influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranty, representation or condition of any kind and without any approval. We will have no legal liability arising out of or in connection with the use of these optional third-party tools.
If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should review the terms and conditions on which these tools are offered by the relevant third party provider (s).
We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions of Sale and Use.
ARTICLE 8 - LINKS OF THIRD PARTIES
Certain content, products and services available through our Service may include material from third parties.
Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service or other materials accessible on or From these third party sites.
We are not responsible for any damages or damages incurred in connection with the purchase or use of any goods, services, resources, content, or any other transaction made in connection with such third party websites. Please read the policies and practices of third parties carefully and ensure that you understand them before you commit to any transaction. Complaints, claims, concerns, or questions concerning the products of such third parties must be submitted to these third parties.
ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS
If, at our request, you submit specific content (for example, to participate in competitions), or if we do not ask you to send creative ideas, suggestions, proposals, plans or other items, Whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the right at any time and without restriction to edit, copy, publish, distribute , To translate and otherwise use and in any media any comment you send us. We are not and will not be required (1) to maintain the confidentiality of the comments; (2) to pay compensation to anyone for any comment provided; (3) to respond to comments.
We may, but have no obligation to do so, monitor, modify or delete content that we, in our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain any illegal, defamatory, offensive or obscene content and that they will not contain any computer virus or other malicious software that could in any way affect the operation of the Service Or any other associated web site. You may not use a false e-mail address, claim to be someone you are not, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you make and their accuracy. We assume no responsibility and disclaim any obligation with respect to any comment you make or any other third party publishes.
ARTICLE 10 - PERSONAL INFORMATION
ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS
There may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees Product shipping, delivery time and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or any other associated website is inaccurate, and , At any time and without notice (including after you place your order).
We are not required to update, modify or clarify the information in the Service or any other associated web site, including but not limited to price information, unless required by law. No defined update or updating date in the Service or any other associated website should be taken into account to conclude that the information in the Service or any other associated website has been modified or updated.
ARTICLE 12 - PROHIBITED USES
In addition to the prohibitions set out in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its contents: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate against anyone on the grounds of sex, sexual orientation, religion, ethnicity, race, sexual orientation, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in a way that compromises the functionality or operation of the Service or any other related, independent website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to undermine or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.
ARTICLE 13 - EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant or claim in any way that your use of our Service will be uninterrupted, fast, secure or error-free.
We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you in advance.
You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are provided "as is" and "according to availability" for your use (unless expressly stated otherwise by us) without representation, without Warranties and conditions of any kind, expressed or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title and non-infringement.
Nightingale Publishing Inc., our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors can not be held liable for any injury, loss, claim or direct damage, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, income, savings, data, replacement costs or any similar damages, contractual, tort (even in the case of negligence), strict liability or otherwise, resulting from your use of any service or product from this Service, or any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any Content, or any loss or damage of any kind any use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they will occur. Because some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 - COMPENSATION
You agree to indemnify, defend and protect Nightingale Publishing Inc., our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees, in respect of any claim or demand, including reasonable attorney's fees, made by any third party due to or arising from your violation of these Terms of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.
ARTICLE 15 - DISSOCIABILITY
In the event that a provision of these Terms and Conditions of Sale and Use is deemed illegal, void or unenforceable, this provision may nevertheless be applied to the fullest extent permitted by law, and the non-applicable part shall be considered as being dissociated from these General Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all the remaining provisions.
ARTICLE 16 - TERMINATION
The obligations and liabilities incurred by the parties prior to the termination date will remain in effect after the termination of this agreement for all purposes.
These Terms and Conditions of Sale and Use are effective unless and until they are terminated by you or not. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owing up to and including the date of termination, and / or we may deny you access to our Services (or any part of them) ).
ARTICLE 17 - ENTIRE AGREEMENT
Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use should not constitute a waiver of such right or provision.
These Terms and Conditions of Sale and Use or any other policy or operating rule that we publish on this Site or in connection with the Service constitute the entire agreement and agreement between you and us and govern your use of the Service, and replace all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use).
Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the writing party.
ARTICLE 18 - APPLICABLE LAW
These Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed and interpreted under the laws in force at CP 877 Coteau-du-Lac BDP, Coteau-du-Lac , J0P 1B0, Quebec, Canada
ARTICLE 19 - MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE
You can check the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, in our sole discretion, to update, modify, or replace any part of these Terms of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or access to our site following the publication of any changes to these Terms and Conditions constitutes acceptance of these changes.
ARTICLE 20 - CONTACT INFORMATION
Questions regarding the Terms and Conditions of Sale and Use should be sent to email@example.com